Whether shopping for a car or where to eat for dinner, consumers are increasingly turning to citations, ratings and reviews before purchase. In fact, 95% of consumers use ratings and reviews and 86% say they’re essential to making a decision to buy. Below are four of the many reasons why survey results should be top of mind for your business:
The more online reviews you have published from customers, the more new customers will find out about you online
A huge impact on your rankings in search engines like Google, Yahoo, and Bing
Ability to measure customers and identify what is working and potential changes to consider
Unbiased feedback, whether good or bad, can be used to your advantage to improve the customer experience
Dominate Local provides the service of surveying your customers, encouraging positive feedback and reviews, then catching the negative ones before they post to major sites. Keep a positive reputation, address issues before they become public, and eep your customers coming back. Contact us today for more information.